Educating clients on how to trade, how to use trading platforms,giving daily news from the market ▪Technical support expert for Turkish Azerbaijani English andRussian markets▪holding webinars and seminars about Forex trading and how to useTrading Platforms (Sirix- WebTrader, MetaTrader4, mobile MT4,) ▪Educational offerings▪Provided customer service in multiple languages, primarily Turkish,Azerbaijani, English, and Russian Resolved customer complaints byinvestigating problems; developing solutions; preparing reports; makingrecommendations to management. ▪Operating in CRM and Excel Prepares equipment for operations byaccessing software in a computer; loading paper into printers andplotters; preparing for output. ▪Giving daily news and analysis about financial markets to our clients▪Developing people skills, customer service, and communication skills▪Working with daily, weekly and monthly goals

Responding to issues such as service inquiries, problem resolution, and retaining accounts. Handling customer escalations and all customer relations issues. Writing reports and business correspondence. Relaying information in a concise and clear manner. Managing customer expectations. Building customer relationships and loyalty. Quickly researching and investigating issues that concern a customer.

* * educating clients on how to trade, how to use trading platforms, giving daily news from the market ; * * technical support expert for Eurepinian and Russian markets ; * * holding webinars and seminars about Forex trading and how to use Trading Platforms (Sirix- WebTrader, MetaTrader4, mobile MT4, Zulu) * * educational offerings ; * * providing customer service in multiple languages, mostly English and Russian ; * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * * operating in CRM and Excel ; * Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. * * giving daily news and analysis about financial markets to our clients ; * * developing people skills, customer service, communication skills ; * * working with daily, weekly and monthly goals

* * educating clients on how to trade, how to use trading platforms, giving daily news from the market ; * * technical support expert for Turkey and Russian markets ; * * holding webinars and seminars about Forex trading and how to use Trading Platforms (Sirix- WebTrader, MetaTrader4, mobile MT4, Zulu) * * educational offerings ; * * providing customer service in multiple languages, mostly English and Russian ; * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * * operating in CRM and Excel ; * Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. * * giving daily news and analysis about financial markets to our clients ; * * developing people skills, customer service, communication skills ; * * working with daily, weekly and monthly goals

Strategic Adjacencies & Customer Channels department/Baku Customer Support Line team/Representative «Azercell Telecom LLC», * - Provide Sales of services and products to customers; * - Use questioning and listening skills that support efective telephone communication; * - Support and provide superior service via phones as a receiver; * - Efectively deal with stressed and angry callers, and upset customers; * - Apply the proper telephone etiquette to satisfy various customer situations; * - Use the most appropriate way to communicate with diferent behavior types on the telephone; * - Additional to Time Table,according to amount of calls and requests of heads in short time to be ; * at work.

* Determines sequence of operations by studying production schedule. * Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. * Starts operations by entering commands. ; * Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources. * Documents problems and actions by completing production logs. ; * Resolves user problems by answering questions and requests. ; * Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. * Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. * Maintains client confidence and protects operations by keeping information confidential. ; * Contributes to team efort by accomplishing related results as needed.

serve the homeland

new public librar Principal architect in charge of design, production, bidding and construction supervision (2008-2011), Sarajevo (Bosnia and Herzegovina)