• Planning and managing retail operations, logistics and franchising business of company • Implemented a universal cloud enterprise (ERP) system for automating a company's financial and wider operational activities across the 90% key departments • Successfully exceeded growth expectations in 2018-19 years, achieved a quarterly profit of $87K for 2022 • Increased warehouse productivity by 29% by launching new ERP and employing experienced stock keeper • Maintained a high standard of health and safety in stores & warehouses, allowing us to pass 2 inspections • Negotiated longer payment terms with suppliers & lessors, freeing up short-term cash for other expenses • Built cross-functional relationships to enhance sales channels, provided significant contributions to the social media marketing strategy • Reduced some stores’ staff by 30% (post Covid period) without sacrificing customer satisfaction; keeping productivity and improving profit margins by 25-35%. • Retail network expansion (launched 9 new stores in two years, 5 of them in the biggest malls of country) • Setting up the new e-commerce project for the larger client audience (www.caspimall.com)

• Overall administration & responsibility for retail, corporate & fleet sales, declaration of business plans • Implemented & monitored Jaguar Land Rover corporate identity in all aspects of business & facilities • Established process for development of weekly & monthly prospecting contacts and footfall statistics • Ensured that all clients’ (prospects+existing) data was safely stored and processed with no leaks or inaccuracies • Analyzed data received from previous dealer to identify potential upsell opportunities for new clients leading to $720K in sales • Managed used car business, trade-ins, special pricing plans and financial services (surpassed over-all sales targets by $2.2M in 2013 and $1.9M in 2014) • Conducted in-house training sessions to build interpersonal, presentation & communication skills (as result increased customer satisfaction index for retail operations by 35% in 6 months) • Championed a new accessories sales accelerator program, built additional incentive mechanism for sales & service advisors leading to an average $650 accessories sale per new vehicle • Along with transport agents in Finland and Turkey, structured 2 logistics routs for vehicles delivery from factory (UK) on “door to door” basis • Periodical contacts/meetings with competitors, attending new product launches and exhibitions

• Initiating & identifying opportunities to obtain new business leads to sell logistics & transportation services • Created & agreed payment terms & schedules with 15+ key accounts, leading to significant cash collection • Responsibility for the overall “day-to-day” freight management of import & export shipments • Coordinated closely with regional sales teams as well as collaborated with the partner agents • Monitored the competition to better understand issues and developed plans to eliminate barriers • Achieved the highest customer ratings in the company for 2008 & 2009 years • Retained 2 prior accounts who had left for a competitor by maintaining relationships • Maintained communication with existing clients, established 30+ new accounts (+ $440K revenue) during the first year keeping the long term interest as the first priority • Managed both broker and customer service aspects of assigned shipments and accounts • Interface with functional units to include marketing, sales, logistics, and operations

Inventory control