• Recruitment of Sales and Marketing personnel • Responsible for Budgeting and Forecasting of Sales and marketing department • Preparation of annual/quarterly sales plans • Coordination of Sales team on achieving company’s targets as per approved sales plan • Review operational records and reports to project sales for further profitability determination • Responsible for Sales Department’s Costumers feedback check and problem solving • Monthly review on activities in sales and service accounting and recordkeeping

• Planning of short term and long term projects in coordination with General Manager • Budgeting and expenses controlling • Preparation and further follow up on Manpower plan • Delegation of daily work schedules/targets/assignments to employees • Supervised merchandise damage reduction activities, manual backorders, and merchandise orders

• Develop and maintain professional relationship with customers and manage all escalate issues • Design and prepare strategies for various customer care processes and monitor efficient work of Customer Care team • Maintain and develop effective relationship with clients and vendors • Prepare records for customer inquiries and complaints and ensure timely resolution • Develop training documents for all customer care personnel • Supervise customer care processes and monitor staff performance • Maintain effective customer relationship management and resolve all customer queries • Coordinate with logistics and finance department to achieve all business objectives • Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issues

• Develop and maintain professional relationship with customers and manage all escalate issues • Maintain and develop effective relationship with clients and vendors • Preparation of records for customer inquiries and complaints and ensure timely resolution • Manage effective relationship with customers and monitor management teams • Evaluate reports for payroll and production activities and review performance

• Greet people and direct them to the waiting lounge or to the appropriate personnel in the office • Answer, screen and direct telephone calls and take accurate messages • Contribute to the security of the organization by screening visitors • Effective management of administrative tasks( filing, faxing, and copy machine work) • Provide administrative and clerical support to the management, sales agents and employees • Coordinate meetings, take notes, and prepare weekly/monthly reports for the management • Update management information systems