To supervise and control all Front Office and Housekeeping areas to the standards laid down by the Company, maxsimizing revenues and profits to agreed budgetary limits. To ensure that rooms have serviced and maintained to the standards laid down by the Company. To ensure maximum room occupancy withing agreed overbooking policy. To ensure that reservations are takencorrectly and courteously. Check ecery day online reservations. To ensura that all charges are correctly entered on the guests bill and that this up to date at all time. To ensure that accounts are balanced daily. To ensure effective and speedy check-out facilities. To ensure that luggage is delivered and collected from rooms speedily. To ensure that all Front Office staff are correctly and smartly dressed at all times. To ensure maximum security of all items left in safety depozit boxes. To hold regular meeting with all Heads of Departments. To ensure that manning levels are correct and these are not exceeded without permission.

To supervise and control all reception staff. To organise duty rosters, ensuring that there are sufficient staff to cover all duties, particulary during peak period business and to arrange a stand-by in case of illness or absenteeism. To be available during check-in periods to deal with any problems or complaints. To ensure that reception staff are dressed in the correct uniform and that appearance enhances the image of the hotel. To ensure that guests are greeted "with a smile" and that all registration formalities are correctly completed, paying particular attention to charge-out details and crfedit rules. To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and VIP guests. To ensure co-operation and helpfulness with all Front Office and Housekeeping.

Training new employers to work Management Team toward a common goat to achieve results. Covering working shift instead of Front Office Manager assistant. Checking all Nights Reports related to the guests billing, city ledgers ( company bill ) and Zero balances. Chrching of closing restaurants checks. Run Night Audit and Micros Audit. Prepare the hotel for the new date Motivate the Team for new enrolments and up-sells Counting the goals of past month.

Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an afficient reception experience for guest, including check in/outs and complete audit procedures as required. Ensure that both the Front Office Manager and reception Supervisors are kept fully aware of any relevant feedback from guests and other departments. Demonstrate a high level of customer services at all times. Attend appropriate training courses, when required and assist with the Night Team,s training and development efforts. Demonstrate knowledge of hotel room categories,room rates,packages,promotions and other general product knowledge necessary to perfotm daily duites.Maximize room occupancy and use up selling techniques to promote hotel services and facilities. Use the correct procedures regarding the acceptance of foreigh currencies, credit cards and cash in accordance with the hotel credit policy. Follow company brand standards.

Answers incoming calls, directs calls to guest rooms, staff or departments through the switchboard, receives guest messages and deliver the same to the guest, logs all wake-up call requests and performs wake-up call services.

Work in the Accounting Department of the Bank, Customer services, maintain financial documents, monthly and annual financial reports.