To manage all the processes in the stores

Manage hotel, day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity

Managing and training the concierge, night auditor and team of receptionists. Helping to the other departments and manage their work. Ensuring the front desk provides a professional and friendly service for customers Dealing with customers, including handling complaints when they come to the desk Troubleshooting emergencies Scheduling your staff rota Liaising with other departments

Ensuring the front desk provides a professional and friendly service for customers Dealing with customers, including handling complaints when they come to the desk Troubleshooting emergencies Scheduling your staff rota Liaising with other departments

Service guests