♦ Providing information to dealers by answering their questions and concerns ♦ Registration, activation and checking status of numbers ♦ Inserting contract information to the system ♦ Solving dealer issues and problems ♦ Supporting dealers in any sales related activities ♦ Daily reports to team leader ♦ Determines eligibility by comparing client information to requirements. ♦ Establishes policies by entering client information; confirming pricing. ♦ Informs clients by explaining procedures; answering questions; providing information. ♦ Maintains communication equipment by reporting problems. ♦ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. ♦ Updates job knowledge by studying new product descriptions; participating in educational opportunities. ♦ Accomplishes sales and organization mission by completing related results as needed. ♦ Answering customers requests and realization of operations based on customers requests. ♦ Registration and settlement of requests and complaints received from customers by means of Customer Problem Manager program. ♦ Keep every month performance indicators on top results( Time, Cost,Quality, Service, Sale, Documentation ♦ Making monthly reports ♦ Submission of the documents to representatives of Archive and Date Entry group and sending them to CRCHC (Must have every working day) ♦ To be responsible for Customer Service Unit and ensure fulfillment of appropriate job description ♦ Work according to the specific work instruction ♦ Treating each subscriber individually/friendly and with patience ♦ Provision of confidentiality of the corporate data ♦ Preparation of the corresponding reports regarding responsible working areas (daily, weekly, montly, yearly reports, payment reports, other reports required by management. ♦ Meeting the requirements of the internal customers ♦ Make the employee satisfaction survey ♦ Improvement of the existing systems (FAQ) ♦ Unit performance indicators` development ♦ Corporate communication and customer care services