• Develop and implement the underwriting and validation strategies to optimize risk assessment processes • Provide guidance on risk management policies and procedures • Collaborate with senior management to align risk management goals with overall organizational objectives • Oversee the validation of underwriting models and assumptions to ensure their reliability • Collaborate with data and analytics teams to develop robust validation methodologies • Stay updated on industry best practices and regulatory requirements related to validation • Ensure that all underwriting and validation activities comply with relevant regulatory guidelines and industry standards • Identify emerging risks and propose risk mitigation strategies • Monitor the effectiveness of risk mitigation measures and adjust as necessary • Maintain a proactive approach to reducing potential financial losses • Conduct comprehensive risk assessments for various financial products and transactions • Evaluate and monitor underwriting processes to ensure they are aligned with risk tolerance levels and industry standards • Implement continuous improvement initiatives to enhance underwriting efficiency and accuracy • Lead, mentor, and manage a team of underwriters and validation professionals • Provide training, development, and performance evaluations for team members • Foster a collaborative and results-driven team culture

• Cultivate and maintain robust relationships with suppliers, subcontractors, architects, engineers, and other relevant parties, fostering collaboration and effective communication • Ensure all projects are completed within established timeframes and adhere to budgetary guidelines • Provide comprehensive training and resource support to project managers, equipping them to fulfill their responsibilities • Review blueprints, sketches, and project plans to ascertain compliance with applicable building codes and regulations • Ensure all construction work meets industry standards for quality, prioritizing excellence in every aspect of the projects • Evaluate bids from contractors, determining which ones are suitable for contract awards based on accuracy and alignment with building codes and specifications • Lead and manage a team of construction inspectors, overseeing their effective performance • Conduct thorough inspections at project sites to verify adherence to plans and regulatory requirements

Identify strategic and optimal locations for new Bravo supermarkets, considering market dynamics and growth potential • Address customer inquiries and concerns, ensuring a high level of customer satisfaction • Take charge of pricing strategies and inventory control to optimize stock management and profitability • Formulate strategies to maximize profitability and set performance objectives for the organization • Engage in negotiations with landowners and successfully conclude contracts to secure new supermarket locations

• Proactively identify and engage with potential corporate clients to expand the client base • Implement and oversee effective sales techniques to maintain control and efficiency in client interactions • Provide effective leadership to the call center team, guiding and motivating team members to achieve performance goals • Monitor and assess team performance, identifying areas for improvement and implementing strategies for enhancement • Ensure high-quality customer support and service delivery, resolving complex customer issues when necessary • Facilitate training and development programs for team members to enhance their skills and knowledge • Utilize data and reporting tools to evaluate team performance, making data-driven decisions for improvement • Efficiently manage team schedules and shifts to ensure optimal call center coverage • Maintain and promote quality standards in customer interactions, compliance with company policies, and adherence to industry regulations

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. Demonstrated proficiencies in telephone and front desk reception within a high-volume environment. Calmed upset or angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. Consistently praised by management for the quality and timeliness of reports,attention to detail, exemplary customer service delivery and team-player attitude. Main skills is Problem Analysis, Problem-Solving, Frequent coordination and professional communication