- Delivered first-in-country kiosk features: Personal Account, on-kiosk KYC, Lottery, and Group Payments (as part of the product team). - Designed the microservice architecture for these modules and oversaw end-to-end integrations with core payment systems. - Produced solution designs, APIs, and acceptance criteria; aligned stakeholders and supported UAT and rollout. - Curated and streamlined the backlog, improved workflow for sub-tasks, and maintained a realistic product roadmap. - Monitored service reliability and risks around payment flows; initiated corrective actions with engineering. - Interviewed and mentored system analyst candidates; co-developed the analysts’ guild strategy with the community lead.

- Acted as analysis lead for kiosk and admin-console features: clarified scope, refined backlog, and facilitated discovery within the team. - Coordinated with the vendor after internal grooming to validate feasibility, leverage prior implementations, and compare solution options. - Conducted research on payment flows and risk controls; prepared solution outlines for engineering. - Drove targeted automation initiatives to cut operational risk and manual work (tool integrations, scheduled configurations). - Wrote functional/non-functional requirements, acceptance criteria, and release notes. - Supported delivery end-to-end: cross-team alignment, UAT coordination, defect triage, and production rollout

- Integrated the payment platform with ~100 merchants (banks, government, SMB). - Collected and analyzed partner artifacts (Swagger/OpenAPI, Postman, specs). - Performed gap analysis vs. internal requirements; issued change requests. - Designed payment flows and error handling; covered edge cases. - Ran initial API testing (contract/format checks, idempotency, timeouts/retries). - Produced internal docs for engineering (SRS/FRD, sequence diagrams, checklists). - Decomposed work and coordinated backend/configuration/frontend hand-offs. - Supported UAT and go-live: defect tracking, retesting, production verification. - Advised B2B clients on existing integrations and QR-based online acquiring.

Requirement Gathering and Analysis ERP System Implementation and Configuration - Operations module (logistics, barns and ticketing system) - Admission module - HR module Training and Change Management Quality Assurance and Continuous Improvement

Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval Creating system guidelines and manuals for the organization Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent Maintaining and upgrading existing systems as required Develop solutions and related products Oversee implementation of a new system including data migration

Skils: C#, SQL, REST, SOAP, XML, JSON, Network, Operating Systems, Postman, Wireshark, Manual Tetsing examining current systems talking to users (requirements gathering) producing specifications for new or modified systems liaising with other IT staff such as programmers to produce new systems implementing new systems project monitoring time estimate backend mapping

Planning and Defining Scope Activity Planning and Sequencing Resource Planning Developing Schedules Time Estimating Cost Estimating Documentation Managing Risks and Issues Monitoring and Reporting Progress Team Leadership Strategic Influencing Working with Vendors Scalability, Interoperability and Portability Analysis Controlling Quality Benefits Realisation

Skills: .Net Framework, Entity Framework, .Net Core, SQL, REST, SOAP, JSON, XML, XML-RPC Backend development Development on .NET framework Development on local company framework Understanding network protocols Development network programs Creating sustainable integration environment Work with documentation HTML, XML, JSON Encryption implementation

System Monitoring(Over 50 servers) Ticket/Task management Technical support Working with databases Subscribers' incident investigation/resolution Troubleshooting Maintenance monitoring

System Monitoring Ticket/Task management Technical support Corporate software configuration Troubleshooting

Switching and Routing FreeBSD, Windows Server configuration ESXI virtual OS configuration TP-link, D-link, 3com, HP ProCurve/Baseline switches and routers setting NVR and DVR cameras setting Subnets creating DNS creating

Troubleshooting Corporate software setup and configuration Mail servers management Database management System administrating Routing and Switching