Greeting guests, Check-ins, check-outs Guest problems' solving

Consistently offer professional, friendly and engaging service • Greet, check in and settle guest accounts while ensuring all Fairmont Gold service standards are followed • Provide service in the Gold Lounge and ensure menu and food presentation is in keeping with Fairmont Gold standards • Develop and maintain strong Guest relationships to ensure Fairmont Gold loyalty • Assist guests regarding hotel facilities in an informative and helpful way • Provide exceptional Concierge information to the Guests about local and area attractions • Follow department policies, procedures and service standards • Follow all safety policies