Распределение обязанностей между подчиненными; Составление графика работы сотрудников; Собеседование и найм новых сотрудников; Регистрация гостей в отеле; Решение конфликтных ситуаций и обеспечивание гостей беспроблемным проживанием; Разработка регламентов службы; Контроль правильного исполнения финансовых дисциплин.

Represented the general manager during evening hours. Made decisions successfully resolving guests concerns to the guest's Provided leadership, supervision and guidance to eleven direct and twelve indirect reports in ten departments. Developed a team First level of command for all emergency situations. Successfully evacuated the facility on two occasions without incident. Created and monitored the guest room Fresh Eyes Inspection Program. Reported trends to the housekeeper and general manager. Managed the lounge bar. Maintained an attractive lounge in which guests could relax and enjoy their favorite beverage after their Scheduled and supervised reception bartenders. Maintained a roster of five on call bartenders for special events. Integral member of the conference center management team. Managed the cleaning and security contract for the general manager.

Efficiently coordinate guest arrivals, departures, room assignments and accurately handle any necessary cash and credit card payments Handle everyday guest comments, requests, concerns and communicate with necessary departments to ensure guest satisfaction Overlook VIP guests/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event. Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices Monitor satisfaction trends and evaluate and assess service to continually improve guest satisfaction.

Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Ensuring that all Radisson service standards and operational procedures are adhered to in all interactions with Guests and colleagues. • Providing prompt, attentive service either directly to the Guests or colleagues using the Guest’s name. • Masters the Front Office policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance. • Reviewing reservations and Guest preferences to ensure all standards are met. • Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift. • Following the Hotel’s telephone etiquette standards when handling internal and external calls. • Remaining observant and responds to each Guest who approaches the Reception Desk. • Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest’s profile. • Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests. • Ensuring the highest possible revenues are generated for the hotel through upselling programs. • Developing and maintains strong Guest relationships to ensure Guest loyalty. Actively participates in departmental meetings, providing new ideas to improve service. • Resources (time and materials) are used efficiently in order to maximize output. • Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion.

Руководства IT и Программным обеспечением нескольких отелей входящие в состав компании.

Помимо работы в İT отделе работал в финансовом отделе отеля Ramada Baku, проходил практику для учебы, а так же изучал финансовые программы такие как Sentez, Material Control, NetSis, 1C...