Quality Manager (Turkish language)

☀️Join Our Team as a Quality Manager!☀️

✨Who We Are
A dynamic iGaming company with over 5 years of industry expertise, delivering innovative solutions and unforgettable gaming experiences.

✨Our Team
More than 1,000 talented professionals united by a passion for excellence and innovation.

✨Proven Success
Over 8 successful projects, each setting a new standard in the iGaming world.

✨Global Reach
Operating across Tier 1 to Tier 3 markets, with ongoing expansion into exciting new locations.

Together, let’s redefine entertainment!✨

⌨️️️ https://www.linkedin.com/company/progamingsoftware-ltd ⌨️️️

✅ Main Responsibilities:

✔ Evaluating the quality of chats and calls.

✔ Analyzing data and providing analytical reports.

✔ Working with ticket systems and customer communication tools such as chat, email, and phone (Turkish language).

✔ Providing recommendations for improving customer service quality and implementing these recommendations.

✔ Interacting with senior operators and the team lead to enhance customer service quality.

✔ Developing a KPI evaluation system for operators.

✍️ Candidate Requirements:

⭐ At least 1 year of experience as a Quality Manager

⭐ Comprehensive knowledge of processes and quality requirements

⭐ Data processing and analysis skills

⭐ Strong written and verbal communication and persuasion skills

⭐ Ability to conduct audits of customer service quality and provide recommendations for improvement

⭐ Experience with ticket systems and customer communication tools such as chat, email, and phone

❤️ We Offer:

✒️ Fixed monthly salary plus performance-based bonuses

✒️Salary range 900+ USD

✒️Salary paid twice a month for your convenience

✒️24 paid vacation days and 10 paid sick leave days annually

✨Birthday bonus and an additional day off to celebrate!

✒️Remote work from anywhere

⏰ Fixed work schedule (Monday to Friday, 10:00 - 19:00).

✒️Remote work from anywhere

Ready to grow with us? Apply now! ✌✨