Payment Support Specialist / Turkish / IGaming

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists.

Our achievements include 8 large-scale projects that are popular among our customers and successfully operate across Tier 1–3 markets.

We attract and value highly qualified professionals, which allows us to build efficient processes, scale strong teams, and successfully expand our presence in new markets.

We are currently looking for a Payment Support Specialist to join our team and support payment operations for the Turkish market.

Fluent Turkish and Russian are mandatory for this role.

Responsibilities:

• Process and monitor customer deposits, withdrawals, and other payment-related requests.
• Assist customers with payment issues and provide clear, timely solutions.
• Investigate failed, delayed, or declined transactions.
• Communicate with payment providers and internal teams regarding transaction-related cases.
• Handle payment-related tickets and escalations according to established procedures.
• Verify transaction details and ensure accurate processing of payment requests.
• Work closely with Customer Support, VIP, Risk, Fraud, Finance, and other departments.
• Monitor common payment issues and identify recurring problems or operational risks.
• Maintain accurate records of payment cases and customer communication.
• Follow internal procedures and ensure compliance with payment and security requirements.
• Stay updated on payment methods and specific payment practices relevant to the Turkish market.

Requirements:

• Previous experience in Payment Support, Customer Support, Payments, Finance Operations, or a similar role.
• Experience in iGaming, betting, casino, fintech, or payment services will be a strong advantage.
• Good understanding of deposits, withdrawals, payment methods, transaction statuses, and payment-related customer issues.
• Strong attention to detail and ability to work accurately with financial information.
• Good problem-solving and analytical skills.
• Ability to manage multiple requests in a fast-paced environment.
• Experience working with the Turkish market will be an advantage.
• Fluent Turkish — mandatory.
• Fluent Russian — mandatory.

What We Offer:

🌍 Fully remote work
💰 Competitive salary
🏖 Paid vacation and sick leave
📈 Career growth opportunities
🤝 International team and fast decision-making
🚀 Opportunity to work with payment operations in a fast-growing iGaming business

Interested? Send us your CV and let’s discuss the opportunity.