Payment Support | iGaming

We are an international iGaming company with more than three years of experience and a team of 1,000+ specialists.

Our portfolio includes 10 large-scale projects successfully operating across Tier 1–3 markets. We continue to grow and expand into new markets.

We are currently looking for a Payment Support Specialist to join our team and support payment operations for the Turkish market.

Fluent Turkish and Russian are mandatory for this role.

🎯 Responsibilities

• Process and monitor customer deposits, withdrawals, and other payment-related requests.
• Assist customers with payment issues and provide clear and timely solutions.
• Investigate failed, delayed, or declined transactions.
• Communicate with payment providers and internal teams regarding transaction-related cases.
• Handle payment-related tickets and escalations according to established procedures.
• Verify transaction details and ensure accurate processing of payment requests.
• Work closely with Customer Support, VIP, Risk, Fraud, Finance, and other departments.
• Monitor common payment issues and identify recurring problems or operational risks.
• Maintain accurate records of payment cases and customer communication.
• Follow internal procedures and ensure compliance with payment and security requirements.
• Stay up to date on payment methods and practices relevant to the Turkish market.

🔎 Requirements

• Previous experience as a Payment Support Specialist or in Customer Support, Payments, Finance Operations, or a similar role.
• Experience in iGaming, betting, casino, fintech, or payment services will be a strong advantage.
• Good understanding of deposits, withdrawals, payment methods, transaction statuses, and payment-related customer issues.
• Strong attention to detail and ability to work accurately with financial information.
• Good problem-solving and analytical skills.
• Ability to manage multiple requests in a fast-paced environment.
• Experience working with the Turkish market will be an advantage.
• Fluent Turkish - mandatory.
• Fluent Russian - mandatory.

💼 What We Offer

• 🌍 Fully remote work
• 💰 Competitive salary
• 🏖 Paid vacation and sick leave
• 📈 Career growth opportunities
• 🤝 International team and fast decision-making
• 🚀 Opportunity to work with payment operations in a fast-growing iGaming company

If this opportunity is relevant to your experience, we will be glad to receive your application.